Refund policy

RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email notifying you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. It often takes some processing time before you can see a refund reflected.
If you have done all of the above and still have not received your refund, you can contact us at infotecharequipa2410@gmail.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, no refunds can be issued for sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at infotecharequipa2410@gmail.com and send your item to: C. Comercial Teresita, Calle Octavio Muñoz Najar: 213, tienda 110., Arequipa, PE-ARE, 04001, Peru.

Gifts
If the item was marked as a gift when it was purchased and we ship it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will learn of your return.

Shipping
To return your product, you must mail it to: C. Comercial Teresita, Calle Octavio Muñoz Najar: 213, tienda 110., Arequipa, PE-ARE, 04001, Peru.

Shipping costs to return your item are at your expense. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your product exchange may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your item back.